Right of cancellation up to 14 days

How do I return items from my order?

 

  1.  1. You may only return items using our original package.

  2.  2. Place the items that you would like to return into the package.

  3.  3. Enter the number of items to be returned in the return form.

  4.  4. Select one of the return reasons listed and write down the correct number on the return form.

  5.  5. Place the completed return form into the return package.

  6.  6. Send the package using a parcel service of your choice to the following address: Parfümerie Douglas GmbH, Nordring 2, 59320 Ennigerloh, Germany

  7.  7. You will receive an email as soon as we have processed your return.

  8.  8. The refund will be issued in the method of payment that you used during your original order 14 working days after we receive your return at the latest.

Please note: * Douglas does not refund any shipping costs for your return. * There is a 14-day right of cancellation. * Please return items and sets completely and in their original packaging. * Cosmetic items cannot be returned. * You may not stick anything on top of the shipping label (diamond). * For an exchange or new delivery (e.g. of the same item in a different color), please place a new order. * For partial returns, the corresponding partial sum will be refunded. The original shipping costs are only refunded for full returns.    

For complaints, please get in touch with our Douglas EU Shop Customer Service:

Phone: +49-211- 16 84 77 999 
Email shop@douglas.eu 
Monday – Friday 10 am – 4 pm