Data protection and security

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Data protection and security 

Data protection information (version dated 22/11/2017) 

Parfümerie Douglas takes the topic of data protection very seriously. A careful approach to your personal information is therefore a matter of course for us. 

In the following we would like to inform you about the personal information we require from you and the purposes for which we use that data. 

The entity responsible for the collection, processing and use of your information on douglas.eu pursuant to the German Federal Data Protection Act is 

Parfümerie Douglas GmbH, Luise-Rainer Straße 7-11, 40235 Düsseldorf, Germany

In the following you will find information about:

Collection and use of personal information

We collect your personal information: during order processing, during visits to the application/website, during use of the My Douglas protected area, when users make online appointments, when users subscribe to/unsubscribe from our newsletter, when users participate in competitions, when users participate in the product tester promotion, during every form of contact.

That helps us to make your shopping experience on douglas.eu as tailored to your needs as possible and constantly improve our services. We use your personal information for order processing, product delivery, credit checks, payment processing, to prevent misuse of our website and to provide you with personalised product, service and promotional information based on your purchasing behaviour. Of course, we only use your personal information for advertising purposes if you have not opted out of such use when you make a purchase or at a later time.

Cookies and other online technologies 

Cookies are text files that are saved to the user’s computer when they visit a website. Where possible, Douglas uses cookies that are deleted immediately when the browser is closed. These so-called session cookies make our website's shopping basket function possible, for example.

Douglas also uses cookies that are saved on your computer for longer periods. When you visit this website, such cookies record data used in statistical analysis and to make our online shop even more user friendly. As well as cookies, in certain cases Douglas uses so-called fingerprint technology (also known as IP-less key) or other tracking technologies and, in particular, saves environmental variables from the internet browser to a database without saving clearly user-related data such as an IP address. 

Use of Google Analytics

This website also uses Google Analytics, a web analysis service from Google Inc. (“Google"). Google Analytics uses so-called “cookies" - text files that are stored on your computer and enable the analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. If you activate IP anonymity on this website, Google will, however, abbreviate your IP address prior to this within European Union member states or in other states that are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and abbreviated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities, and to render for the website operator other services related to website use and Internet use. The IP address transmitted by your browser to Google Analytics will not be merged with other data by Google. You can prevent the storage of cookies using the corresponding setting in your browser software; however, we would advise that in this case, you may not be able to use all functions of this website in full. You can also prevent the transmission of data (including your IP address) generated by the cookie and relating to your use of the website to Google and the processing of this data by Google by downloading and installing the browser plug-in available via the following link: DOWNLOAD HERE

Third-party providers, including Google, place advertisements on websites on the Internet.

Third-party providers, including Google, use cookies to place advertisements place on previous visits by you to this website. 

You can deactivate the use of cookies by Google by visiting the page to deactivate Google advertisements. Alternatively, you can deactivate the use of cookies by third-party providers by visiting the deactivation page of the Network Advertising Initiative

A shopping history is used to make personal product recommendations on Douglas.eu. They include, in particular, items and product categories you have previously viewed, searched for or purchased. All information collected for this purpose is saved in anonymised form, which makes it impossible to identify the individual involved. You may opt of such analysis of your surfing behaviour at any time. Please note that in such cases we are no longer able to offer any personalised recommendations via the browser in question.

Individual visits chosen at random on a sample basis (only with anonymised IP addresses) are recorded in order to identify potential improvements to the website.

If you do not wish to allow cookies on the end user device you currently use, block future cookies, or delete previously received cookies from your hard drive, then you can use your browser's help function to change its settings so that existing cookies are deleted and/or no new cookies are received.

However, some important functions of our website cannot be used without cookies. Requests to opt out of analysis submitted via this page are also cookie-based and would be deleted.

We therefore recommend that you do not deactivate the use of cookies in your web browser.

Facebook Custom Audiences 

These website uses Custom Audiences from the social network Facebook is also used on this website. This product generates an irreversible, non-personal checksum (hash value) from your usage data, which can be transmitted to Facebook for analysis and marketing purposes. For further information on the purpose and scope of data collection and other processing and use of data by Facebook as well as your configuration options to protect your privacy, please refer to Facebook’s data protection guidelines, which can be found at https://www.facebook.com/ads/website_custom_audiences/ and https://www.facebook.com/privacy/explanation. If you wish to opt out of the use of Facebook Website Custom Audiences, you can do so at https://www.facebook.com/ads/website_custom_audiences/ tun.

Order processing (purchases from douglas.eu)

We require certain information from you when you submit an order via douglas.eu. We use your personal information insofar as required for the provision of our contractually agreed services.

Payment processing is carried out by Heidelberger Payment GmbH Vangerowstraße 18, 69115 Heidelberg, Germany. All credit card and bank transfer information is entered directly into the systems of Heidelberger Payment GmbH and cannot be read or saved by us.

Invoice information relating to orders may be transmitted to third parties insofar as such transmission is required for debt collection purposes. In particular, we reserve the right to transfer our debts to collection agencies or to instruct such agencies to collect debts on our behalf. We also reserve the right to transfer information about outstanding payments to credit agencies. Of course, all the legal requirements are strictly observed in such cases at all times.

Whenever Douglas works with service providers, they are contractually obliged to observe the same data protection regulations in the same way as Parfümerie Douglas GmbH.

We will use your address and order information for our own marketing purposes. Of course, you may opt out of the use of your personal information for advertising purposes at any time by sending an e-mail request to shop@douglas.eu.

My Douglas 

For customers registered with My Douglas, shopping on douglas.eu becomes a special experience. Registration is free and provides access to a personal area that offers numerous My Douglas benefits. All you have to do is enter your e-mail address, a personal password and a security question once. You can also decide whether you want to provide us with any further personal information. The more we know about you, the better we can meet your personal needs and the greater the comfort we can offer you on douglas.eu. We will use your address and order information for our own marketing purposes. Of course, you may opt out of the use of your personal information for advertising purposes at any time by sending an e-mail request to shop@douglas.eu

Password security

What makes a secure password? A secure password should be chosen completely at random and may include any of the characters and special characters your keyboard offers. You should generally observe the following when creating your password: Your password should: consist of at least eight characters, include upper and lower case letters, numbers and special characters, be changed every three months, every account should have a different password.

Example: 4§1G8ecp5/l or OmjO76_Xm.

Spam and phishing 

Do not send passwords, login or account information by e-mail. To avoid misuse, confidential information such as passwords should generally not be given to third parties! Never respond to advertising e-mails from unknown sources, and do not click on the links they contain. That confirms to spammers that your address exists and is actually used. How can I recognise spam e-mails? Find out more about how to recognise phishing e-mails here. Douglas is a trustedDialog verified sender, and can be identified and classified as authentic by all e-mail providers. That is shown by the sign to the left of the sender in your inbox. E-mails received without this sign are not from Douglas.

Newsletter

You can give us the following consent one or more times using a separate declaration: By registering you consent to Douglas collecting information that has been saved to your customer account (customer master data, purchase data) and usage data (use of Douglas online services); using that data for in-house market research and opinion polling; and sending you personalized advertising and special offers exclusively for products and services from the product categories beauty, clothing, nutrition and lifestyle based on that information:

  • by mail,
  • on the Douglas websites,
  • via the Douglas app,
  • in the Douglas Beauty tabs,
  •  by post and every time you contact Douglas (e.g. when you visit a Douglas perfumery or call Douglas customer service).

If you have a Douglas Beauty Card or a Douglas Beauty Card Premium, we will also use the information saved about your card for this purpose. For more information see our data protection statement. You may revoke your consent at any time, e.g. here or by clicking on the “Unsubscribe” link included in every email. Opting out does not affect the lawfulness of Douglas using data for the respective purpose based on your consent up until its revocation. We will only send you additional information and offers relating to the Douglas range (advertising) according to your personal interests by e-mail if you have consented by means of a separate declaration.

Use of GPS data 

When you use the douglas.eu mobile website or application, you have the option to show a respective location in your vicinity. This is the case when you search for a Packstation, post office branch or perfumery branch using your GPS data. GPS data is exclusively used for these respective services. You can deactivate this access to GPS data at any time via your device settings. However, in such cases it is no longer possible to automatically search for and locate a branch/post office branch/Packstation in your vicinity. A search by postal code or town/city remains possible. 

Security through SSL 

Click to Verify - This site has chosen a GeoTrust SSL Certificate to improve Web site security

https://sealsplash.geotrust.com/splash?&dn=m.douglas.eu

Your orders and personal information, including your name, address and all other details entered to douglas.eu, are protected by modern security systems. Such data is transmitted in encrypted form, which means it cannot be read by third parties, using the Secure Sockets Layer (SSL) from GeoTrust, a security standard that is supported by all widely used browsers. You can generally recognise the secure status of a page by the small lock symbol in your browser's lower status bar.

Douglas takes the steps necessary to protect your personal information. You can actively support us by never providing your password to others, and by selecting encrypted data transfer (SSL) wherever we offer it (e.g. during the order process). Our employees will never ask you for your password. 

If you share your computer with other users, be careful to log off after every session. Together we can make your purchase from douglas.eu truly secure.  

Security in case of misuse 

If somebody attempts to defraud you and us using your credit card or PayPal account, please follow the instructions of your credit card issuer or PayPal and inform us immediately by e-mail to shop@douglas.eu or free of charge from German landlines by calling +49 211 168477999. Assuming that certain conditions are met, most credit card issuers and PayPal cover any costs you may incur as a result of the misuse of your credit card or PayPal account. 

Changes to this statement 

We will update this data protection statement if and when we introduce new products or services, or amend our online processes, or if there are changes to online and IT technology. We therefore reserve the right to amend or supplement the statement as required. Amendments will be published here. You should therefore check this page regularly for information about the current status of the data protection statement. 

Questions about data protection 

If you have any questions about our data protection standards, or wish to request information or solutions, please contact Parfümerie Douglas GmbH in writing via:

  • e-mail to shop@douglas.eu,
  • letter to Parfümerie Douglas GmbH, Luise-Rainer-Str. 7-11, 40235 Düsseldorf, Germany

If you have any other questions, please also feel free to use our free customer hotline by calling +49 211 168477999. Our service hours are as follows:

Monday - Friday: 10 a.m.–4 p.m.