Alternative dispute resolution

The EU Commission has created a platform for the extra-judicial settlement of disputes. It gives consumers the opportunity to clarify disputes pertaining to their online orders without judicial intervention. You can access the dispute resolution platform by clicking on the external link http://ec.europa.eu/consumers/odr/.

We endeavor to resolve any potential differences of opinion arising from our contracts amicably. Beyond that, we are not obligated to take part in any process of arbitration and are unfortunately not able to offer you participation in any such process.

You can contact us regarding these matters by email at service@douglas.de.